Zappos and the Unexpected Pizza Delivery! - customer obsession at its best.

Zappos and the Unexpected Pizza Delivery

Zappos, the online shoe retailer, is well known for its customer-obsessed culture, but one story stands out as the perfect example of going above and beyond.

A woman visiting Las Vegas with friends stayed at a hotel but was unable to order a late-night pizza after the hotel's room service had closed. As a joke, one of her friends suggested she call Zappos, knowing how famous they were for their customer service, even though Zappos obviously didn't sell pizza.

She called Zappos, explained her situation, and instead of brushing her off or apologizing, the Zappos customer service agent took the time to find nearby pizza places that were open late, then placed an order on her behalf.

This story spread far and wide, exemplifying how Zappos didn’t just aim to fulfill shoe orders; their customer service team was genuinely focused on solving whatever problem the customer had, regardless of what it was. It showed that Zappos' customer obsession wasn’t just about making sales—it was about creating memorable experiences that left a lasting impact.

This dedication to making customers happy, no matter how unrelated their requests might seem, turned Zappos into a brand known for more than just shoes. It became synonymous with customer service excellence.

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